UCSF Center for Healthcare Value - Caring Wisely 2.0

Crowd-sourcing innovative cost savings ideas from the front lines of care delivery systems

Instantly Organize Outlook email

Idea Status: 

Email is the backbone of communications at UCSF Medical Center.  Virtually every UCSF clinical and administrative manager-level and above receives hundreds of emails a day, and most typically spend 30 minutes or more of their day "managing" their email by moving them from the Inbox into folders. I have used an email management software called Neo Pro for 10 years, and I can find any email that I sent or received in the last 10 years in 7 seconds or less.  Neo Pro gives me powerful search and organization tools that automatically and instantly organize my email for me - no effort required.  I think Neo Pro should be on the desktop of all UCSF managers. It will save UCSF hundreds of hours in wasted time spent in what is a futile effort to organize email. It will improve efficiency because people will actually be able to find email in seconds. It will improve resource utilization by removing the need to store email on the Exchange server so "I can find it." Exchange server hard drive space is very expensive. It will enable an cost-saving email management strategy to be rolled out to everyone so that they can efficiently manage all of their email and email archives. Best of all, Neo Pro frees you from "managing" your email so you can focus on doing your job instead. I have personally installed Neo Pro on the computers of 30 UCSF employees at their request.  Neo Pro can be found at www. caelo.com.  

 

Additional comments can be found on the UCSF Bright Ideas website at this shortened weblink http://alturl.com/5tupc

 

Comments

NeoPro helps me keep speed with all of the requests I get in my work.  Keeping e-mail organized and being able to grab any e-mail  communication in a matter of five seconds keeps me efficient which I think helps my customers.  

It's not perfect-there are some quirks and new issues to deal with, but overall, using it has been worthwhile and has saved a lot of time compared to my pre-Neo-Pro workflow.

Neo Pro saves me a lot of time.  I don't spend any time organizing, or filing email into folders--and then fogetting where I filed it.  I can search by correspondent, subject, attachment type, or key words and find what I need within a few seconds. 

NeoPro has made me much more efficient in managing my email correspondence. The time savings I have recognized from creating subject folders and searching for past emails has allowed me to provide more effective customer service to my internal customer base within the CNO organization.

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