We propose a notification system via the APeX staff message/ADT interface to give Resident Physician PCPs information regarding their patients' appointments with covering providers in DGIM.
Background of the Proposal
- The General Medicine Clinic at Mount Zion consists of 10 internal medicine (IM) resident and attending teams IM residents have, on average, 2-4 half day clinic sessions per month, meaning most patients assigned a resident PCP see other providers for acute appointments and, sometimes, follow up appointments.
- APeX does not currently notify the IM resident PCP if one of her/his patients is scheduled with a covering DGIM provider.
- Similar to the way PCPs receive Hospitalization notices from the ADT system, we propose alerting resident physician PCPs via an inbasket message when their patients are scheduled for a DGIM appointment.
- This message would include metadata from the scheduling event including chief complaint and the time/date of upcoming appointment.
- The IM resident PCP would be able to then message the covering MD about any background information or outstanding issues.
- These acute appointment notifications will improve continuity of care between PCP and covering providers, reduce medical errors, and increase patient satisfaction
Potential Measurements to Test Effectiveness
- Resident physicians within DGIM could be surveyed for the following responses:
- Awareness of the new functionality
- PCPs’ utilization of option to message covering providers
- If PCPs messaged a covering provider, the type of information provided in message
- Likert scale measuring effectiveness of provider to provider communication and the perceived impact on continuity of care
Commenting is closed.