UCSF Center for Healthcare Value - Caring Wisely 2.0

Crowd-sourcing innovative cost savings ideas from the front lines of care delivery systems

Send AVS ( After visit summary) to some patients via MyChart instead of printing it

Idea Status: 

All patients are given print out of the after visit summary. I often write detailed patient instructions and have often found that patietns would forget the details of instructions ( even though it was written down and a print out was given). I think its often misplaced after few days. Many physicians often get Mychart  questions after few weeks about the issues that were written down on the AVS but patients forgot because they lost the AVS.

I propose we should be able to make some changes in the APEX in a way that AVS should be created but pushed /emailed to patient via MyChart at the time of check out (instead of printing) and they can access it in their email inbox anytime. In my experience many patients would prefer to have it in their email than get a paper print out. 

Of course, this would not apply to certain patients who do not use email or MyChart or who prefer a paper print out.

Summary of benefits:

1) Saving paper

2) Saving printer ink/electricity

3) Increase patient retention of instructions

4) Patients can get the procedure instructions ( like for colonoscopy preparation instructions) added in AVS as dot phrase and emailed. There are several times, they call back as they lost it and takes a lot of time for office staff to work on arranging it send it to them again

5) Will save time of physicians and office staff as it will reduce some of the phone calls/messages

 

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