Problem: High no show rates continue in outpatient clinics which create inefficiencies and high health care costs.

Idea: If UCSF can create an automatic email/text system for appointments as most people rely on their smartphones and computers. I am aware we have Televox but many patients do not get these automated calls and there is no confirmation. At the healthcare system that I receive personal care, they will book an appointment and ask if I would like an email reminder which is extremely helpful in organizing my schedule. This email address then stays in their system. I get an email reminder immediately to inform me of the appointment I made and then the day before to remind me that I have an appointment. Texting is also another option but then texting rates also apply. In Pediatrics, I will usually receive a phone call and an email for my child. We need to update this archaic system at UCSF which would save time and money for patients, staff, and UCSF Healthcare.

Thank you for your time and consideration.