As a UCSF staff member, I've had trouble accessing our doctors, clinics, even our Benefits Office by phone.  If we can't navigate the system, who can? 

Does your phone message send people on an endless loop, or direct them to a dark hole?  Do callers have nowhere to go to leave a message at the end of a string of options, or just end up back where they started?  Are they directed to leave a message under a specific doctor's name when they may not yet even HAVE a doctor?  When is the last time staff listened to their own phone messages and made sure they were "user friendly?" 

This trouble-shooting should be required by all offices on a regular basis.  Patients may get lost in their attempts, and give up without gaining access to care.