No-shows for clinic visits are hugely costly and lead to inefficient clinic practices. While there are many root causes, a signficant contributor is pre-appointment engagement (or lack thereof). I propose the development of a patient-centered, low-cost, online pre-appointment portal, which promotes active engagement and personalizes the experience for the patient. Patients can learn about the MD they are going to visit, have the opportunity to ask questions, fill out questionnaires, and have tools to facilitate the doctor communication. Through this portal, patients can be notified automatically pre-appointment (via text, emails, or automated phone calls).

UCSF Health System