I schedule the liver outreach clinics for Reno, Modesto and Fresno. Every month about two weeks prior to clinic is send them a courtesy reminder letter. The letter reminds them of the date, time, location, make sure lab work is done, and to reschedule after the appoinment.

I also take the time when I first register them for outreach that our liver clinics are only once a month, that it is important to try to keep appointment, but that we do understand that emergencies do happen.

The patients tell me that the appoinment reminder letters help them a lot.

I usually don't have very many no shows.

Cindy Gardner

Admin asst/Hepatology

353-2156