Currently some UCSF outpatient clinics do not open their scheduling until one month prior ie - you have to call in late January or early February for a clinic appointment in March. This results in multiple calls to the clinic to see if the appointment schedule has been released yet. Recommend tracking the number of calls for appointments that cannot be made due to the schedule not being released as well as patient clinic call wait times. Then recommend releasing the clinic schedules earlier for patient appointments and tracking calls and call wait times. This intervention should reduce patient hold times for clinic appointments and improve patient satisfaction.