Having used MyChart as both a provider and patient, I think it's a pretty user-friendly system that can be quite useful for communicating about non-urgent issues, requesting appointments, and requesting medication refills. We can increase the number of patients using MyChart by setting up sign-up stations in our outpatient clinics - either in the waiting room or some other common area where patients can use it while waiting. Having the ability to sign up in clinic will eliminate people forgetting or "not having time" to do it at home. This could greatly reduce the number of outpatient phone calls - and frustration about dealing with phone trees, etc. It also helps ensure patients have an electronic way to communicate with providers without us having to give out our personal email addresses, and documents the communication in their chart (I think). Some practices are sending AVS's through MyChart rather than printing them - and this is a way to save paper and phone calls as well.