I work for the Cancer Genetics group within the UCSF health system. As genetics groups we are asked to send a paper letter to our patients detailing the clinic note. This means we send up to 80 letters a week. The time it takes to fold each individual letter, and the amount of paper we waste sending it out, could be redirected if there was a way to securely e-mail the patients these letters via Apex. With that extra time the support staff could be contacting patients and scheduling them, thus increasing the patient volume and allowing more time to ensure the practice is running efficiently and smoothly.