I work with the Cancer Genetics group here at UCSF. I triage, on my own, up to 300 unscheduled referrals at a time which is a large amount. I handle the workqueue alone and feel that we should address the way that referrals are sent to allow patient coordinators to sort referrals and create folders for organization.

Being confronted by a large list of patients in a format like the workqueue is both overwhelming and at times debilitating. I believe that redesigning the workqueue to one that gives the user more rights and flexibility, will decrease stress and increase the ease with which practices manage their referral loads. This applies to both incoming and outgoing referrals. I think that we need to apply some of the strategies that start-ups use to increase employee productivity and happiness towards a hospital setting since we work in such a high stress/high volume environment.