Liquid helium is the only element and can remain a liquid at -452.5° F and is essential to cool the superconducting magnets inside NMR spectrometer instruments. NMR instruments cannot be shut down and therefore must be continually filled with liquid helium to keep the magnetic coils from overheating. Failure to keep these instruments filled with liquid helium results in overheated magnets or complete instrument destruction.

With the Covid-19 lockdown that began in March 2020, overnight, staff who worked onsite had to shift to work remotely.  As restrictions continued, UCSF is now shifting to more of a hybrid workforce.  Our model of provisioning new and loaner computers needed to change.  Currently, new computers are sent to our ITFS Depot where our team receives the new hardware, sets it up, and then shipped again to the customer.  This process increases the amount of time the customer receives the system by 7 days. 

Parnassus Avenue housing offers tenants an authentic San Francisco residential experience. Centrally located and easily accessible to multiple transportation routes, these Victorian homes are just walking distance to Golden Gate Park, Parnassus UCSF Medical Center, and unique SF districts such as Haight-Ashbury. The homes allow for three to eight residents, and while the overall residential situation is positive, there can be recurring financial and administrative hardships when it comes to a lost key.

• The goal is for our custodian team to work more efficiently and reach customer expectations.

The UCSF research community has tens of thousands of pieces of lab equipment and spends an estimated $6 million annually on equipment maintenance and certification. Facilities Services wants to expand its menu of services to support the lab research community. However, there is no existing consolidated, updated asset management database for lab equipment.

Problem Statement: Potential loss of power to server rooms with “emergency power off” functionality as a result of annual fire life safety testing

Background: On August 26, 2021, at approximately 8:12am, during annual pre-action system testing of fire life safety systems, the emergency power off relay (EPO) in Byers Hall 101 was activated. In doing so, normal and emergency power was lost to the server room.

Over the last year, the ACC garage has seen a rise in burglaries and tampering’s. Over the course of this year, there have been seven burglaries to secured locations in the ACC garage along with three other vandalism incidents to office doors. In 2021, there have been 27 auto burglaries and tampering’s. San Francisco is the nations leader in property crime (https://www.city-journal.org/san-francisco-crime).

Nearly 1/3 of the cost of UCSF’s Mission Bay electric power is based on peak demand charges.  We currently don’t actively control our peak demand because we are not funded to go beyond energy efficiency projects and as a result haven’t been able to pay for help from our controls or engineering teams.  This funding would allow us to do a pilot program to get demand savin

Problem Statement: Current Facilities Services dashboard was created to support Center of Excellence (COE) managers and doesn’t provide leadership with high level information needed to quickly understand the health of the department 26 center of excellence teams.  FS has multiple KPIs and Metrics that do not consolidate up to a centralized leadership dashboard.