Background: Comprehensive HR assessment found high-priority opportunity to improve customer satisfaction with campus compensation service. CSI scores and SPA data, as well as feedback from managers and HR liaisons, demonstrate lower level of service than desired.

Background:

UCSF is a growing organization and this is reflected in the increase in recruiting volumes (approximately 5% increase year over year).  The Bay Area is one of the most challenging markets to recruit in, given the cost of living and historically low unemployment rates.  In order to remain competitive in this job market, we took a comprehensive look at our recruitment operations. 

Background

Primary Author, and any key team members:  Michael Jang. Melanie Woods

Background:

Last year, Facilities services responded to approximately 10000 repair work orders.  Dependent on complexity, some work orders were completed within a few days but some (11%) were completed over 30 days. Time to close work order grows because the maintenance system is not being leveraged for technicians to be able to document best practices

What is the problem you are proposing to solve?

In March of 2019, Benioff's Childrens Hospital Oakland (BCH OAK) was notified by the Alameda County Sherriff's Department that the cost of Police Services would be doubled. BCH Oakland Leadership then contacted the UCSF Police Department to inquire about costs of Police Services and a deal was negotiated.  

Primary Author, and any key team members

Julie O’Neal, partnering with interested staff from FSC and colleague departments

FAS Division

Finance: FSC, Budget Office, SVC Office

Background

Those engaged in the request evaluation process experience significant pain points including stressful time constraints and interactions, arduous work that seems to offer little return, and decision-making pressures due to incomplete or difficult to compile information that will satisfactorily support needs justification.

Primary Author, and any key team members:  Michael Walker (LPPI), Scott Muxen (RE), Mark Freiberg (EHS), Jim Hine (SCM/Finance)

FAS Division Finance, Real Estate  

Primary Author, and any key team members:  Jim Hine (SMC), Dean Shehu (SCM), Jon Giacomi (FS), Gail Lee (Sustainability), Adam Schnirel (FS), John Rosendo (FS), Patricia Hackemack (PMO),

FAS Division (Finance, FS, PMO

Background: UCSF Custodial Services Program is currently one of the largest expense line items in the UCSF and FAS budget. Facility Services are committed to look at ways to bend the cost curve moving forward without laying off any staff. We want to look into ways to reduce duplicative management and supervision by reducing the need for two shifts (day and night)

What is the problem you are proposing to solve?

Principal Investigator: Sara Sagui-Henson, PhD

Mentors and Key Team Members: Anand Dhruva, MD; Frederick Hecht, MD; Ashley Mason, PhD; Michelle Melisko, MD; Patricia Moran, PhD; Dianne Shumay, PhD