AI Chatbot Integration into APeX MyChart for Enhancing Patient Education and Reducing Provider Burden in Chronic Autoimmune Disease
This project aims to integrate an AI chatbot into APeX MyChart to enhance patient education, while reducing provider burden to respond to myChart messages in managing chronic autoimmune diseases. The first pilot implementation will focus on Myasthenia Gravis (MG), providing patients with personalized, accessible information and support. The AI chatbot will help answer patients' questions regarding the disease. By improving patient knowledge and confidence about their condition, the chatbot aims to empower patients and improve health outcomes while reducing provider burnout. The project team includes as PI, a neuromuscular neourologist who runs an MG clinic and a co-PI who is an expert in technology-mediated persuasive communications, especially in medical and healthcare settings. Following a sucessful pilot, we would open the infrastructure to extend the AI chatbot to other chronic autoimmune conditions, such as ALS and possibly Rhuematoid Arthritis leveraging its success to benefit a broader patient population.